We trust that the following “frequently asked questions” will help answer any questions that you might have concerning venturewear.co.uk. However should you have any further questions, please e-mail questions@venturwear.co.uk.
Thank you,
Michael Moore (MD)
www.ventureware.co.uk offer FREE delivery for all products ordered placed before 12 noon. This is subject to stock availability. Items are despatched by 2nd Class post. We will advise you of any expected delays as soon as possible and give you a revised or expected delivery date.
Delivery is to the customer's home address only.
Please inspect your parcel thoroughly on arrival, any damages or short shipments should be immediately informed to our Customer Service Helpdesk on 01404 549649 or email us on sales@venturewear.co.uk.
Privacy
At www.ventureware.co.uk, we respect your privacy and are committed to maintaining it. Full details of our privacy policy are given below. In the event that we make any changes to the policy, the information below will be updated immediately.
How do we use the information you give us?
We use the information you provide us: To administer your account and may disclose your details to our third party service providers for the purpose of processing your order. And, from time to time, to inform you by post, email or other available means of products, services, promotions and special offers. We will only contact you by telephone if there is a query regarding your order.
Disclosing information we collect to third parties
- We will never disclose your payment details to these third parties.
- We may pass on non-personal aggregated information about sales and website usage to reputable organisations for research or analysis purposes only.
- In the unlikely event that information is transferred outside the UK, we will ensure the security of that information.
Customer consent
By using our website, you consent to the information you provide being processed for any of the above purposes, except where you have chosen to opt out of being contacted by us or third parties. If you are registered with My Details, you may change this option at any time. You can also unsubscribe by email in the Customer Service section by selecting Remove Me From Mailing. Please ensure you list all the email and postal addresses you have given us in the past. Alternatively, write to us at: E-commerce (Customer Relations), address.
Cookies
Cookies are small pieces of information that are stored by your browser on your computer hard drive.
We use cookies for the following reasons:
- To ensure that items are placed into your Shopping Basket and orders are processed correctly.
- To identify you as you travel around our site.
- To provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer.
- No recognisable personal information is stored in the cookie that can link it back to an individual.
You will need to ensure your cookies are enabled which will allow you to register your details and to purchase from our site.
Security
At www.ventureware.co.uk we take your online security very seriously. Full details of how we protect the information you provide us are given below.
- When you place your order, you are offered the use of an advanced secure server. The secure server software encrypts all information you input before it is sent to us.
- As an additional security measure, credit card numbers are encrypted both before an order is processed and when stored on our database.
- We guarantee to comply with the standards, procedures and requirements laid down in the UK Data Protection Acts 1984 and 1998 to ensure that your personal information is kept secure and processed fairly and lawfully.
To check the security of our website, simply look in the lower bar of your browser when you fill in your payment details. You will see an unbroken key or closed lock, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on this website.
Legal disclaimer
All information including prices are correct at time of publishing and include VAT. It may be necessary to change prices either up or down, from time to time. Any price changes will be confirmed to you at the time of ordering.
Every reasonable care has been taken to ensure that the descriptions and colour matching are accurate. However, all measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.
If a product is recalled for any reason, you will be contacted.
